Privacy Policy
ORDERING
We ask that you review your order carefully before placing to prevent any delays on processing and shipping. Once your order is placed, you will receive an Order Confirmation email with your order summary.
SHIPPING INFORMATION
All paintings and products are carefully packaged and shipped out of Sarah's studio in Bettendorf, Iowa. PRINTS are made to order through the print space and shipped directly to your doorstep.
As the majority of our prints are made to order, all unframed prints will ship out within 3-8 business days of the order being placed. In addition to our own processing timeline, please allow transit time as most orders take 2-5 business days in transit.
For all framed print and original orders, please allow 4-6 weeks until shipment.
We do not ship on Saturdays, Sundays, or nationally observed US holidays. Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
UNITED STATES — We currently use UPS and USPS for shipping orders within the United States.
OUTSIDE THE US — Orders outside the US may require an additional invoice for shipping costs. At this time, we use USPS or DHL to ship all international orders. All order shipped internationally are final sale and any taxes + duties due upon delivery are the sole responsibility of the purchaser.
OUR RETURN POLICY
All paintings, prints, products, gift cards and sale items are final sale.
If you are not satisfied with your purchase, please let us know so we can help. All goods must be checked upon receipt. Please contact us at sarah@augustjude.com within 7 days of receipt if you have any questions about the products you have received as we place the highest importance on supplying all orders correctly.
CUSTOMER SERVICE
If you have any questions, concerns, or want to share your thoughts, please contact us at sarah@augustjude.com
Terms & Conditions
CONTENT USAGE
Please contact us should you wish to use any of our content or make reference to August Jude Co. publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use, and hyperlink it to https://augustjude.com if used online. Whenever possible, we are happy to provide high resolution photographs and answer any questions you may have at that time.
We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.
COPYRIGHT & TRADEMARKS
August Jude Co. and augustjude.com are properties of August Jude, L.L.C. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties, and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from August Jude, L.L.C.
All third party names, trademarks and copyrights are properties of their respective owners.
COMMUNITY GUIDELINES
We reserve the right to block, delete, or otherwise restrict comments and posts from our social media channels which contain personal attacks, hateful or divisive speech, profanity – or those which promote a personal, political, or other unrelated business or agenda. We hope this will promote an atmosphere where our friends, customers, and fans can engage in productive and positive conversation.
